Support

How to reach Locus for help with the product, your account, billing, or a security concern.

Product and account help

Email [email protected] with your workspace name and, for a question about a specific call, the request ID from the API response if you have it.

Documentation

Setup guides, API and MCP references, and integration walkthroughs live at docs.paywithlocus.com.

Billing and balances

Balances, spend controls, usage, and payment history are self-serve in the dashboard. For a charge you cannot reconcile there, email [email protected] with the charge details or request ID.

Service status

Live platform health is on the status page.

Security reports

Report a vulnerability to [email protected]. Please include reproduction steps and do not test against accounts or funds you do not own. Our practices are described on the security page.

Privacy and legal

Data requests go to [email protected] and legal matters to [email protected]. See the privacy policy and terms of service.